Customer Service Initiative: Our President Answers the Phone

November 11th, 2009 by

As you may have noticed, there is a new voice at the end of the phone here at InsideOut. Our beloved President, Pat McCauley, has been answering general calls into the office for about a month now.

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British Columbia Bed and Breakfast Conference

November 3rd, 2009 by
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The British Columbia Bed and Breakfast Guild held their annual Conference and Trade Show last week on Vancouver Island. Pat McCauley and Katie Pate were there for day one, the trade show, and Jeff Logan took the second shift.

Pat and Katie enjoyed meeting the BC innkeepers – this was the first time InsideOut had attended their conference.  There were distinct differences in the Innkeepers that we met and many of those we work with here. Smaller, more residential-based inns seemed to be the typical style, versus large historic homes turned into lodging like so many bed and breakfasts in the states.

Jeff was very busy at this conference, presenting on three different marketing subjects and presenting the Guild with their new site design that InsideOut has created. The Guild knew our great reputation for Association designs, and were excited to work with us and our great designers and programmers. Getting British Columbia’s business was compliment for us. They are our Northern neighbors. I can see Victoria from my house! This is InsideOut’s first international association web site.

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Texas Bed and Breakfast Convention, Here We Come!

August 20th, 2009 by

Howdy Partners!

Steven Dunston, myself (Katie Pate) and company President Pat McCauley will be leaving this weekend to fly over to Granbury Texas for the annual Texas Bed and Breakfast Convention. We are pleased to be presenting on multiple subjects throughout the event, including Facebook marketing, blogging and general marketing makeovers. In fact, SEO Manager Steven Dunston will be presenting the kick off talk, “Web Stats Boot Camp”.

Steven will also be presenting some of the great results we have seen since launching the new Texas association site about one year ago (in September). Not only did we design the site for them, we are also helping them with their blog, and running AdWords for them.

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PAII Conference for Bed and Breakfast Innkeeper

February 10th, 2009 by

Maybe you are thinking about cutting back on some of your business-related travel in an effort to rein-in your spending this year. If so, this should be the conference you keep on your schedule. The PAII (Professional Association of Innkeepers International) conference and trade show will be held in Atlanta Georgia this year from March 30 to April 2, 2009.

There will be a variety of activities, speakers and programs during the 3-day event. PAII will be holding programs for master innkeepers as well as aspiring innkeepers. Look forward to a variety of important speakers and workshops covering valuable information for every innkeeper. Topics will vary from customer service to overcoming stress to making artisan bread!

See you in Atlanta!

See you in Atlanta!

Of course our own Jeff Logan will be speaking on search engine marketing. We will also be vendors at the trade show and look forward to seeing some or our current clients as well as meeting new innkeepers!

Individual Marketing Sessions

During the trade show, we are also going to be offering individual sessions for innkeepers. This will be a chance for innkeepers to speak with one of the InsideOut team (Jeff, Steven, Pat and Katie will be attending the conference) for 30 minutes about their web site and their options for Internet marketing. Look for more information soon about our one-on-one sessions and online sign ups.

The PAII Conference will be an invaluable event for every innkeeper who is looking to learn about the newest trends in the industry and collaborate with other innkeepers and vendors about making your inn a successful tourism destination!

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On the road again with Jeff and Pat

April 29th, 2008 by

Jeff and Jerry Philips the owner of the Rittenhouse Inn.April is a month of travel for Jeff Logan and Patricia McCauley. Both attended the Oregon Bed & Breakfast guild conference in Hood River Oregon.

The two of them went to separate conferences the next week. Patricia traveled to Helena, Montana for the Montana Bed and Breakfast Association conference. She was a vendor and spoke to Aspiring Innkeepers on “How to build a web site that works”. She spoke the following day to the MTBBA Innkeepers on “Web 2.0, How to market for the next generation of the Internet”, “Is Print Marketing Dead”, and lead a discussion on Best small association management and ideas”.

Jeff hopped a plane for Red Wing, Minnesota where he was a vendor and a speaker on three different Internet Marketing topics ranging from Google Adwords, New Tools from Google and Web 2.0 marketing. Pictured to the left is Jerry Philips the owner of the Rittenhouse Inn with Jeff.

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