At some point it might happen to you. A past guest is being critical about an experience they had at your property. The issue might be small or large but they feel they need to leave a negative review on sites like Trip Advisor, Yelp.com or Bedandbreakfast.com.
If this has happened to you, we have developed a White Paper on what you can do when you do receive a negative review. Please download our White Paper titled “What to do with you get a negative review“.
We hope you find this information helpful and if so please drop us some feedback in the comments section below.