How to Deal with Review Blackmail of Your Lodging Business
Last month, I published a general blog post on how to deal with negative reviews from online sources. This month I am focusing on a specific type of negative review, [...]
How to Deal with Negative Reviews of Your Business Online
It happens to every business sooner or later - a less than stellar review shows up online. That's nothing new. In this article, I present an overview of of options [...]
What to do when you get a negative review
At some point it might happen to you. A past guest is being critical about an experience they had at your property. The issue might be small or large but [...]